Privacy Policy

1. About Eirmon Solutions

Eirmon Solutions Canada provides digital and technology services, including website design and development, software solutions, mobile application development, digital marketing, search engine optimization, pay-per-click advertising, social media marketing, branding, and graphic design services.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

A. Contact Information

We may collect:

• Full name
• Business or company name
• Email address
• Telephone number
• WhatsApp phone number
• Business address
• Country or region
• Information provided through contact forms

B. Communication Information

When you contact us through email, telephone, WhatsApp, website forms, or other communication channels, we may collect and retain the information contained in those communications.

This may include:

• Messages and enquiries
• Service requirements
• Project information
• Customer support requests
• Appointment or consultation details
• Files or documents voluntarily provided to us

We only use communication information for legitimate business purposes such as responding to enquiries, providing requested services, customer support, and managing our business relationship with you.

3. WhatsApp Business Communications

Eirmon Solutions may use WhatsApp Business and/or WhatsApp Business Platform to communicate with customers, prospective customers, vendors, and other business contacts.

When you communicate with us through WhatsApp, we may process information such as:

• Your WhatsApp phone number
• Your name or WhatsApp profile information made available to us
• Messages you send to us
• Information contained in your messages
• Documents, images, or other files that you voluntarily send
• Communication timestamps and related communication information

How We Use WhatsApp Information

We may use WhatsApp information to:

• Respond to customer enquiries
• Provide requested information
• Communicate regarding our products and services
• Provide customer support
• Schedule consultations or appointments
• Provide project-related updates
• Send service-related notifications
• Follow up on enquiries or requests
• Manage our customer and business relationships

We do not use WhatsApp information for purposes unrelated to the communication or business service for which it was provided.

WhatsApp Marketing and Promotional Messages

Where required, we will obtain appropriate consent before sending promotional or marketing communications through WhatsApp.

You may request that we stop sending promotional WhatsApp messages at any time by contacting us or replying to the relevant communication with a request to opt out.

We will process reasonable opt-out requests and will not continue sending promotional WhatsApp communications after your opt-out request, except where communication is necessary for an existing service, transaction, legal requirement, or other legitimate business purpose.

WhatsApp Data Sharing

We do not sell or rent your WhatsApp contact information or WhatsApp communication content to third parties.

WhatsApp-related information may be processed through Meta's WhatsApp services and other service providers that help us operate our business and communication systems. Such providers may process information only as necessary to provide their services to us and subject to applicable contractual, legal, and security requirements.

4. Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate geographic information
• Date and time of visits
• Website usage information

We may use cookies, analytics technologies, and similar technologies to operate, secure, analyze, and improve our website.

5. How We Use Personal Information

We may use personal information for the following purposes:

1. To respond to enquiries and requests.
2. To provide and manage our services.
3. To communicate with customers and prospective customers.
4. To provide customer and technical support.
5. To process project and service requirements.
6. To schedule consultations and appointments.
7. To send service-related communications.
8. To send marketing communications where permitted and where appropriate consent has been obtained.
9. To improve our website, services, and customer experience.
10. To understand website usage and improve website performance.
11. To prevent fraud, abuse, unauthorized access, and security incidents.
12. To comply with applicable laws and legal obligations.
13. To establish, exercise, or defend legal claims.
14. To protect our business, customers, systems, and property.

6. Consent and Communication Preferences

Where applicable, we obtain consent before collecting or using personal information for purposes that require consent.

When you voluntarily contact Eirmon Solutions through a contact form, email, telephone, WhatsApp, or another communication channel, we may use the information you provide to respond to your request and provide the requested service or information.

For marketing communications, you may withdraw your consent or opt out at any time.

You can request to stop receiving marketing communications by:

• Contacting us at info@eirmonsolutions.ca
• Calling +1 647 286 0577
• Replying to a marketing communication with an appropriate opt-out request

Opting out of marketing communications does not prevent us from sending essential service-related, transactional, security, or legally required communications.

7. Information Sharing

We do not sell, rent, or trade personal information for monetary consideration.

We may share personal information with trusted third parties when reasonably necessary to operate our business, provide services, or comply with legal requirements.

These parties may include:

• Hosting and cloud service providers
• Website and software infrastructure providers
• Communication and messaging service providers
• WhatsApp/Meta services
• Analytics providers
• Payment and transaction providers where applicable
• Professional advisors
• IT and security service providers
• Government authorities or law enforcement where legally required

Third-party service providers are expected to process personal information only for legitimate purposes and in accordance with applicable privacy and security requirements.

8. Meta and WhatsApp

When you communicate with Eirmon Solutions using WhatsApp, the communication may be processed by Meta Platforms, Inc. and/or its applicable affiliates and service providers as part of WhatsApp's infrastructure.

Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

Eirmon Solutions does not control how WhatsApp independently processes information within the WhatsApp service. Users should review WhatsApp's applicable privacy information for details regarding WhatsApp's own processing practices.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing requested services
• Maintaining customer and business records
• Managing ongoing communications
• Resolving disputes
• Meeting contractual obligations
• Complying with legal, accounting, and regulatory requirements
• Protecting our legitimate business interests

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our applicable retention practices and legal obligations.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

Security measures may include:

• Access controls
• Authentication mechanisms
• Secure hosting infrastructure
• Restricted access to personal information
• Security monitoring
• Regular system maintenance
• Appropriate safeguards for business communications

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. International Data Processing

Eirmon Solutions is based in Canada and may use service providers that operate in Canada, the United States, or other jurisdictions.

As a result, personal information may be processed or stored outside the country in which you reside.

Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are applied to personal information transferred to other jurisdictions.

12. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Request information about how your personal information is used
• Opt out of marketing communications
• Request information about third parties with whom information is shared, where applicable

To exercise a privacy-related request, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

13. Children's Privacy

Our services are intended for businesses, organizations, and general users and are not directed toward children under the applicable legal age.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable privacy laws.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, or services.

These third parties operate independently and have their own privacy policies and terms.

Eirmon Solutions is not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the applicable privacy policy before providing personal information to any third-party service.

15. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Maintain website functionality
• Understand website traffic
• Analyze user behavior
• Improve website performance
• Measure marketing campaigns
• Provide a better user experience

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we may update the "Effective Date" displayed at the beginning of this Privacy Policy.

We encourage users to periodically review this page for the latest information about our privacy practices.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period and in accordance with applicable privacy laws.

18. Privacy Policy Acceptance

By using our website, submitting an enquiry, requesting our services, or voluntarily communicating with Eirmon Solutions through WhatsApp, email, telephone, or other communication channels, you acknowledge that you have reviewed this Privacy Policy.

Last Updated: August 28, 2026